Delivery & Returns
Your Alighieri order will be packed by hand, with love, and dispatched within 1-2 working days.
We ship with our partners at Fedex, DHL and DPD to ensure your order will arrive quickly, safely and smoothly. If you experience any issues, please do contact our Clients Team at firstname.lastname@example.org.
You will receive a tracking notification upon dispatch, so you can track the progress of your order. We do our best to ensure original timing estimates are met, but cannot be held responsible for any delays caused by third parties, bad weather conditions or events outside of our control.
We offer free delivery and returns to all our clients in the UK.
- UK Standard Delivery: Free
- Collection from our Studio in London’s iconic Hatton Garden jewellery district: Free
- London (Zone 1-3) Same-Day Delivery* (via push bike where possible): £20
*Please note, to guarantee same-day delivery, orders must be placed by 12pm, Monday to Friday.
Standard shipping in 3-4 working days: £15 (around $20 at the current exchange rate).
We are pleased to cover all import taxes and duties on orders to the United States. Should you ever receive a demand for payment of such taxes or duties from either our shipper or from any customs authorities, please contact us immediately, since you are not required to pay these.
Standard shipping in 2-3 working days: £15 (around €18 at the current exchange rate).
We are pleased to cover all import taxes and duties on orders to the EU. Should you ever receive a demand for payment of such taxes or duties from either our shipper or from any customs authorities, please contact us immediately, since you are not required to pay these.
REST OF WORLD:
Standard shipping in 2-3 working days: £15
Please note this does not include any applicable duties and import taxes in your destination country. See further information below.
CUSTOMS DUTIES & IMPORT TAXES:
Shipments to destinations outside of the UK may be subject to import duties and taxes, which vary depending on your location. We are pleased to cover all taxes and duties on orders going to the EU and the United States. Regrettably, we are unable to cover taxes and duties for orders outside of these regions, and these will be your responsibility to pay. Please contact our Clients Team on email@example.com for more country-specific customs charge information.
For orders outside of the UK, clearance and customs procedures can sometimes cause delays beyond our original delivery estimates. In such cases, it is very difficult for us to speed up the process, as they are controlled by the customs department in the importing country. Orders are held and checked at random, meaning delivery timings are taken out of our control.
MADE TO ORDER:
For pieces that are made-to-order, we can typically ship within approximately 4-6 weeks of your order being placed. Please note, that during busy periods, or with more complex pieces, the lead time may be slightly longer.
For pieces that are engraved, please allow approximately 10 working days before your order can be shipped.
In the unlikely event that you are unhappy with your purchase, we are happy to exchange or refund items returned within 14 days of delivery. Regrettably any returns received outside of the returns window will be refused or issued with a credit.
All items must be returned unworn, in their original packaging. We cannot accept returns on earrings, according to best practice hygiene standards, nor do we accept returns of any made-to-order, bespoke or engraved pieces.
Please email our Clients Team prior to returning your goods on firstname.lastname@example.org. We aim to process returns within 3 working days of receipt, however during busy periods it may take us a little longer.
We provide complimentary returns labels for all UK orders. We are currently unable to cover the cost of returns from outside of the UK. When sending your return, please include the text “return shipment to origin” on the outside of the parcel to ensure the goods are not held in customs.
We do not store credit card details nor do we share customer details with any third parties.
Alighieri LTD // 08857704