FAQs

Once you’ve signed up to receive our newsletter, your discount code will be emailed to you. It may have gone to your junk folder, so please check there too. If you have any issues, please email our Clients Team clients@alighieri.co.uk

Alighieri jewellery is handmade in Hatton Garden, London, through the ancient art of lost-wax casting. All talismans and bracelets are cast in recycled bronze and plated in 24-karat gold. Earrings are also cast in recycled bronze and plated in 24-karat gold, although the earring posts are made of sterling silver. Our rings are cast in sterling silver and plated in 24-karat gold. Any of our rhodium pieces are sterling silver plated with rhodium. Pieces can be made in solid gold on request. For any product specific information or further questions, please contact our Clients Team on clients@alighieri.co.uk

Our Clients Team are available to help Monday to Friday, from 9am to 6pm. We are available on WhatsApp (+44 73050 99575), email (clients@alighieri.co.uk), and phone (020 8065 0301).

You can find a full list of our Stockists. Alternatively, you are welcome to visit our London showroom

If you would like to visit our Hatton Garden showroom to see our full collection, or if you would like to book an appointment with a member of our clients team, please email: clients@alighieri.co.uk

There is a difference in colour between 9-karat and 24-karat gold. The latter is a rich, darker colour, while the former is a lighter tone. There is also a difference in how pieces age and should be cared for. Solid gold will last a lifetime, while we advise that you do not wear 24-karat plated-gold pieces whilst sleeping, exercising, or in water. You should also keep your plated jewellery in a cool, dry place when it is not being worn. We offer a complimentary repairs service for all our jewellery.

In most instances, we can offer pendants without a chain. Please contact our Clients Team via clients@alighieri.co.uk for further details.

We aim to dispatch the same day for all orders placed before 3pm. However, during busy periods this may take a little longer. You will receive tracking information as soon as your Modern Heirlooms have been dispatched.

Typically, UK orders take appoximately 2-4 days to be delivered.

We offer free returns to all our UK clients. Please email our team at clients@alighieri.co.uk, we will send over a returns label.

We are currently unable to cover the cost of returns from outside of the UK. We always recommend that you send your return back via tracked service.

We are pleased to cover all taxes and duties on orders going to the EU and the United States. At this time we are unable to cover taxes and duties for orders to other destination countries.

We dispatch all of our orders with an express service. Depending on your location, we expect your order to reach you within 2-4 working days. If you have any issues at all with your delivery, please contact our Clients Team.

If your shipping address is incorrect, please email clients@alighieri.co.uk, and we will be happy to amend it.

We are happy to exchange or refund items returned within 14 days of delivery. More information can be found here.

We are happy to exchange or refund items within 14 days of delivery.

Yes. Please contact our Clients Team at clients@alighieri.co.uk to arrange your exchange.

Once your return arrives back at our studio and has been checked by our team, your refund will be processed. Although we expect it to be much sooner, please allow up to 14 working days for the money to appear back in your account.